What is RootDesk?
RootDesk is an all in one integrated work tracking platform with a extremely easy to use UI and configurable backend.
RootDesk is a Customer Support/Helpdesk Tool + BugTracker + Agile Software + Ticketing Tool + IT Support Tool + Performance Management System + Automation Tool + Team Collaboration Tool + Voucher Tracker + Timesheet Management Tool.
RootDesk is a completed integrated tool with all the above listed features talking to each other seamlessly.
The goal behind RootDesk is to bring all departments in a company on a single platform with lots of automation capabilities to reduce repetitive work.
RootDesk in itself is very configurable product.
- Awesomely built
- Awesomely fast
- Team Collaboration
- Customer Communication
- Improve your customer service
- Improve team collaboration
- Track team/ individual performances
- General Ticketing
- Automation capable (automatic ticket assignments)
- Completely integrated
- Completely configurable
- One Product for All (Customer + Executive + Manager + Management)
- Org-Structure / Team mmanagement
- Knowledge base
- Team wise configurable forms
- Works anywhere in the world
- Email ticketing
Use cases for RootDesk:
- Novire support team uses RootDesk for handling customer queries and issues.
- Novire Service team uses RootDesk to provide after sales service and repair for their IoT devices across India.
- Novire Service team uses RootDesk mobile app to collaborate service and repair operations among all executives across India.
- Novire development team uses RootDesk to keep track of all BUGS in the system.
- Novire development team uses RootDesk to keep track of all project activities with timesheets.
- Novire IT support team uses RootDesk to solve and track all IT support related activities.
- Datamoulds team uses RootDesk for Helpdesk,Bugtracker and timesheets.